CERT Volunteer Contact Information
Volunteer List
Tegan Baumann
164 Orchestra Place
Dale Butler
173 Orchestra Place
Linda Butler
173 Orchestra Place
Mary Colling-Officer
169 Harmony Way
Amy Landen
125 Symphony Way
Jay Landen
125 Symphony Way
Cathy Olson
105 Symphony Way
John Olson
105 Symphony Way
Steve Quigley
509 Symphony Way
Eileen Rowley
703 946-1075
138 Opera Court
Debi Wells
138 Symphony Way
George Drake
159 Harmony Way
Tom Clark
126 Orchestra Place
Rose Clark
126 Orchestra Place
Steve Guy
130 Opera Court
Amy Holm
306 Opera Court
Royce Holm
306 Opera Court
Mary Jo Keefe
380 Overture Way
Dennis Marchi
376 Overture Way
Kathryn Marchi
376 Overture Way
Scott Page
227 Harmony Way
Andrea Parham
381 Overture Way
John Parham
381 Overture Way
Carol Powell
403 Symphony Way
Mary Jo Volpicelli
380 Overture Way
 -Has Badge-16  Active-11 Inactive-14
Volunteer Data

A Printable List of SV CERT Volunteers

Deployment Call-in Tree

Pictures of Some of the Volunteers

A SV map to CERT volunteers

Homeowners Emergency Reference
Email Shortcuts
These links allow you to draft an email to a distribution list. Click on the envelope buttons to start writing.
CERT Volunteers Only
People interested in CERT
CERT Volunteers & Interested Parties
Websites of Interest to CERT

Queen Anne's County Department of Emergency Services

Queen Anne's County CERT


Citizen Corps


CERT page on Ready.gov

National Weather Service

American Red Cross

CERT Field Operations Guide

Symphony Village Directories
CERT Training
The foundation of the CERT Program is FEMA’s CERT Basic Training Course, which provides a baseline of knowledge for all CERT volunteers.

This national training curriculum teaches emergency preparedness and basic emergency response skills. Completing the course prepares the student to safely assist family, friends, or neighbors before professional first responders arrive, whether or not the trainee joins a CERT team. Those who join a CERT team may also participate in organized activities (community service opportunities) that are not part of an emergency response.

Introduction to Community Emergency Response Teams, IS-317, is an independent study course that serves as an introduction to CERT for those wanting to complete training or as a refresher for current team volunteers.

IS-317 takes between six and eight hours to complete the course. Those who successfully finish it will receive a certificate of completion. It has six modules with topics that include:
  • Introduction to CERT
  • Fire Safety
  • Hazardous Material and Terrorist Incidents
  • Disaster Medical Operations
  • Search
  • Rescue

Sign Up for IS-317
IS-317 can be taken by anyone interested in CERT. However, to become a CERT volunteer, one must complete the classroom training offered by a local government agency such as the emergency management agency, fire or police department. Contact your local emergency manager to learn about the local education and training opportunities available to you. Let this person know about your interest in taking CERT training.
Basic Training Course
If you join a CERT, you will receive basic-level training in these areas.

CERT Manual
  • Disaster Preparedness
  • Disaster Fire Supression
  • Disaster Medicall Operations
  • Light Search & Rescue
  • Disaster Psychology & Team Organization
  • Terrorism
  • Final Exercise
Disaster Preparedness
Preparedness Areas Introduction to disasters specific to the community, and the impact of disaster on infrastructure. Volunteers will be able to:
  • Describe the types of hazards most likely to affect their homes and communities.
  • Describe the function of CERT and their roles in immediate response.
  • Take steps to prepare themselves for disaster.
Disaster Fire Suppression
Fire Extinguishers Identifying and reducing potential fire hazards and basic fire suppression. Volunteers will be able to:
  • Identify and reduce potential fire hazards in their homes and workplaces.
  • Work as a team to apply basic fire suppression strategies, resources, and safety measures to extinguish a burning liquid.
  • Identify the personal protection equipment that a CERT volunteer must use.
  • Explain the role of the CERT in fire suppression.
  • Conduct a basic size-up for a fire emergency.
  • Operate a portable fire extinguisher correctly.
  • Understand minimum safety precautions, including safety equipment, utility control, buddy system, and back up teams.
Disaster Medical Operations
Medical Information Part I: Treatment strategies for life-threatening conditions and principles of triage. Volunteers will be able to:
  • Apply techniques for opening airways, controlling bleeding, and treating shock.
  • Conduct triage under simulated disaster conditions.
  • Identify the “killers”.

Part II: Head-to-toe patient assessment and treatment for various injuries. Volunteers will be able to:
  • Perform head-to-toe patient assessments.
  • Establish a treatment area.
  • Employ basic treatments for various wounds.
  • Apply splints to suspected fractures and sprains, and employ basic treatments for other wounds.
  • Take appropriate sanitation measures to protect the public health.
Light Search and Rescue Operations

FEMA Search & Rescue Markings
Techniques for sizing up and searching, lifting, cribbing and removing victims; rescue safety. Volunteers will be able to:
  • Identify planning and size-up requirements for potential search and rescue situations.
  • Describe the most common techniques for searching a structure.
  • Create a plan for search and rescue situations.
  • Safely practice the techniques used for debris removal.
  • Safely practice the techniques used for victim extrication.
  • Demonstrate ways to protect the rescuer during the search and rescue phase.
  • Locate victims in a disaster environment.
  • Demonstrate methods to extricate victims.
  • Demonstrate the ability to document the location of a victim.
Disaster Psychology & Team Organization

Disaster Psychology Video
The post-disaster emotional environment will be discussed as well as CERT organization, decision making and documentation. Volunteers will able to:
  • Define “stress”.
  • Identify and explain the four phases of crises.
  • Identify severe-risk crisis susceptibility factors for people.
  • Recognize signs of stress in children.
  • Identify methods used to help a child.
  • Explain post-traumatic stress.
  • Explain the CERT leader’s role in stress reduction for the team.
In this unit, Volunteers will learn about:
  • Terrorism: Defining terrorism, including the goals and tactics of some terrorist groups, and detailing how to respond when an active shooter is in your vicinity.
  • Eight Signs of Terrorism: The eight signs of terrorism and how to report suspicious activity.
  • Preparing for Your Neighborhood: Steps to take to be prepared at home, work, and in your neighborhood.
  • Hazmat (Hazardous Materials) and CBRNE (Chemical, Biological, Radiological, Nuclear, and high yield Explosives): Identifying some basic guidelines during a Hazmat or CBRNE event.
Final Exercise
A disaster simulation will provide a chance to apply many of the skills learned during the earlier sessions. Volunteers will be able to:
  • Determine the extent of damage
  • Establish team priorities
  • Determine the resources needed
  • Identify potential hazards
  • Select a CERT Incident Commander/Team Leader who will establish a CERT organization based on resources available and established priorities.
  • Evaluate a fire situation
  • Select the proper extinguisher for the situation
  • Extinguish the fire
  • Conduct triage and treat survivors with the medical supplies available.
  • Perform leveraging and cribbing to extricate survivors who are trapped by debris.
Additional Training
Many CERT volunteers go beyond the baseline training and take supplemental training to develop additional skills.
Examples of Supplemental CERT Training

FEMA Training
  • Animal response and care
  • Advanced first aid
  • Automatic external defibrillator
  • CPR
  • Community relations
  • Debris removal
  • Donation management
  • Emergency communications
  • Team leadership
  • Shelter management
  • Special needs concerns
  • Traffic and crowd management
Training Materials

CERT Manual

Training Files

Training Videos

Field Operations Guide

FEMA Introduction to CERT

FEMA Training

Preparedness Training
CERT volunteers must receive refresher training on the topics taught in the basic course at least once every other year. This can be in short increments taught throughout the year. Below are some resources that can be used during the recertification process:
  • Queen Anne's County Department of Emergency Services: There is a full time CERT Coordinator who will arrange for training and recertification.
  • CERT Training: YouTube videos
  • FEMA Distance Learning: The Emergency Management Institute (EMI) offers self-paced courses designed for people who have emergency management responsibilities and the general public. All are offered free-of-charge to those who qualify for enrollment.
  • IS-317: Introduction to Community Emergency Response Teams
  • IS-315: CERT Supplemental Training: The Incident Command System
  • FEMA Student Identification System: FEMA Student Identification (SID) number is a unique number assigned to anyone who takes training provided by a FEMA organization. The FEMA SID serves as your personal identification instead of your Social Security Number (SSN).
The CERT Mission
Symphony Village CERT Overview
The Community Emergency Response Team (CERT) Program educates individuals about disaster preparedness and trains and organizes teams of volunteers that can support their communities during disasters. The CERT Program offers training in basic disaster response skills, such as fire safety, light search and rescue, and disaster medical operations. With proper CERT training, you can help protect your family, neighbors, and co-workers if a disaster occurs. The Symphony Village CERT was established in 2008 when 15 residents enrolled in a Queen Anne's County CERT class at Chesapeake College. It was the first and, until recently, the only CERT in Queen Anne's County. Over the past 11 years, over 50 residents have completed the CERT training, and there are currently 18 active volunteers. With the addition of a full-time CERT member of the Queen Anne's County Department of Emergency Services (QAC/DES) in 2018, additional CERTs have been formed and over 100 people throughout the county have been trained. Since its establishment, Symphony Village CERT volunteers have looked for ways to provide improvements and modifications to our community and homes to help ensure our safety and prevent accidents. To help prepare for potential emergencies, the team has also conducted numerous activities and sponsored many informative presentations for the community.
Basic Mission
CERTs respond in the period immediately after a disaster when dedicated response resources are overwhelmed or delayed. CERTs assist emergency response personnel when requested in accordance with standard operating procedures. Working as a team, volunteers assume some of the same functions as emergency response personnel.
CERTs are a bridge to professional responders until they are able to arrive.

While CERTs are a valuable asset in emergency response, CERTs are not trained to perform all of the functions or respond to the same degree as professional responders.
Sample Activities
CERTs respond after a disaster by:
  • Locating and turning off utilities, if safe to do so
  • Extinguishing small fires
  • Treating life-threatening injuries until professional assistance can be obtained
  • Conducting light search and rescue operations
  • Helping disaster survivors cope with their emotional stress
Volunteer Responsibilities
CERT Priorities
When responding to an emergency, CERT volunteers should keep in mind the following CERT standards:
  • Rescuer safety is always the number one priority. Therefore, CERT volunteers always:
    • Work with a buddy
    • Wear safety equipment (gloves, helmet, goggles, N95 mask, and sturdy shoes or boots)
  • Rescue the greatest number of people in the shortest amount of time
The CERT goal is to do the greatest good for the greatest number.
You & Your Family
  • The most important person is you, the rescuer
  • Know your limitations!
  • Ensure that you and your family are safe

Your Neighbors
  • Conduct a neighborhood survey
  • Assist neighbors as directed
  • Learn about community alerts and warnings, evacuation routes, and how to get critical information
  • Take training in preparedness, first aid, and response skills
  • Practice skills and personal plans through periodic drills in multiple settings
  • Network and be able to help others
  • Participate in community feedback opportunities
  • Report suspicious activity
  • Volunteer
CERT Responsibilities
  • Locate your CERT equipment and keep it with you
  • Contact your CERT leader or, if you cannot reach your CERT leader, report to your pre-designated CERT staging area — SV Clubhouse east parking lot
  • Keep track of personnel at all times
  • Do not start out on your own (always have a buddy)
  • Document all messages and activities
Liability Protection for CERT Volunteers
As volunteers engaging in CERT, you are generally protected by “Good Samaritan” laws that protect people who provide care in a prudent and reasonable manner. In a disaster, CERT volunteers are also protected by the Volunteer Protection Act of 1997, a Federal law that protects volunteers from liability as long as they are acting in accordance with the training that they have received. CERT volunteers may also have protection under relevant State statutes where they live. You can find more information in A Risk Management Overview for Local CERT Programs by clicking the button below.
CERT Liability Guide
SV CERT History
Click the button to read a collection of all the CERT-related Libretto articles from 2009 through the present.
Libretto Archive
Click the button to access an archive of all Libretto articles. Note that a login is required to access the articles.
CERT Libretto Articles
The list is scrollable
Click the headings (⇕) to sort
Jump to → 20092015201620172018
Article ⇕ Month ⇕
The Propane Heating Discussion Jun 2009
Symphony Village Residents Become CERTs Jun 2009
Community Emergency Response Team (CERT) Jul 2009
Fire Extinguisher and Gas & Carbon Monoxide Alarms Aug 2009
Homeowner Fire and General Safety (I of III) Nov 2009
CERT Training Dec 2009
Homeowner Fire and General Safety (II of III) Dec 2009
Homeowner Fire and General Safety (III of III) Jan 2010
CERT in Action Feb 2010
SV CERT and QAC Emergency Services' Mock Drill Oct 2010
CERT Team Safety Message Dec 2010
What is CERT? Jan 2011
CERT and the SV Emergency Information Form Apr 2015
CERT Information Oct 2015
CERT Team Holiday Tips Dec 2015
Emergency Preparedness Apr 2016
CERT Graduates May 2016
National Safety Month Jun 2016
CERT Happy Hour Jul 2016
Summertime Safety From SV CERT Aug 2016
Hurricanes & Terrorism: What do they have in common? Sep 2016
Community Protection Against Terrorism Oct 2016
The Start of the Holiday Season: Thanksgiving Nov 2016
Eating Healthy Jan 2017
Why Wait for a Crisis? Feb 2017
Helicopter Emergency Services — At Our Back Door! Apr 2017
Tips for July Jul 2017
Would you like to join the Symphony Village CERT? Aug 2017
CERT Conducts Drill Sep 2017
Certified CERT Member Meeting Nov 2017
CERT Leadership for 2018 Dec 2017
Heimlich Maneuver Clinic Information Feb 2018
CERT: Heimlich/CPR Clinic Highlights Mar 2018
It's Vital to Know How to Shut-Off Your Utilities! Apr 2018
CERT Prepares for the 2018 Hurricane Season May 2018
Outdoor Grill Safety & CERT News Jun 2018
Lightning, Power Outage, Ambulance Demo Jul 2018
New CERT Members & CERT News Aug 2018
EOC Tour & Stop the Bleed Sep 2018
Opiods, K-9 Oct 2018
Cybersecurity Nov 2018
Carbon Monoxide & 12 Days of Safety Dec 2018
Clubhouse Emergency Equipment Jan 2019
Winter Heart Health & Emergency Form Feb 2019
Spring Safety Tips Mar 2019
Fire Extinguishers Apr 2019
QAC Alerts May 2019
SV CERT Jun 2019
Smoke Detectors Jul 2019
Summer Safety Aug 2019
Emergency Preparedness Sep 2019
Fall Home Maintenance Tips Oct 2019
Emergency Preparedness Nov 2019
Winter Safety Tips Dec 2019
Department of Emergency Services Jan 2020
Do You Know ow to Shut Off Your Utilities in an Emergency? Feb 2020
CERT Support to Symphony Village
Since its establishment in 2008, Symphony Village CERT volunteers have looked for ways to provide improvements and modifications to our community and homes to help ensure our safety and prevent accidents.

To help prepare for potential emergencies, the team has also conducted numerous activities and sponsored many informative presentations for the community. CERT support to homeowners, the community, and local government as well as some of these presentations are described in the following sections.
Support to Homeowners
  • Files of Life, a summary of your health information that can be used by first responders, were distributed to residents. Files of Life are also included in the Welcome folder given to each new resident.
  • Developed the SV CERT Emergency Information Form for residents. Completed forms are confidential and kept in the Management Office. Emergency Information Forms are included in the Welcome folder given to each new resident.
  • Placed procedures and photos on how to shut off all electrical power, water, hot water tank, outside water, and propane on CERT Web pages. (See Homeowners Section)
  • Checked every home from June 2009-2010 for propane regulator/shut-off valves. Approximately 130 homes subsequently had regulators replaced or added, and shutoff valves at the house installed if not already in place.
  • CERT volunteers were on-call during the “blizzard of 2010” to shovel snow from residents' homes if Emergency Personnel were called to a home. This team remains in place for future snowstorms.
  • CERT surveyed SV in 2010 to determine the number of homes with decks (61) and whether they were considered as an egress to escape a fire. The current code only requires one exterior door as a means of egress so all SV homes are in compliance.
  • CERT personnel assisted residents in securing outdoor furniture, etc. prior to impending hurricanes or very high winds.
  • CERT volunteers installed Garage Door Wireless Keypads for any resident who purchased the Chamberlain Clicker Keypads. Once installed, it was requested that the owners complete or update the Symphony Village Emergency Information Form (now including the Key Code).
Support to Symphony Village
  • Added a First Aid Kit in the gym area.
  • Added a fire extinguisher in the clubhouse kitchen.
  • Scheduling and servicing of all fire extinguishers.
  • Weekly inspection and periodic maintenance of Automated External Defibrillators (AED) to keep them in compliance with Maryland law.
  • Instituted and compiled a Resident Skills and Equipment List that is available to CERT personnel as an additional resource during an emergency.
  • CERT SV Happy Hours were hosted in June 2016 and April 2018. There were lots of great safety questions asked, useful brochures distributed, contents of CERT bags shown, and new volunteers recruited.
  • As a community service, CERT volunteers organized to collect and remove trash from the Symphony Village ponds.
  • Acquired a Stop the Bleed kit for the Clubhouse.
Support to Local Government
  • Coordinated with the Centreville Police Chief, Chief of Goodwill Fire Department, and the QAC Sheriff's office on the establishment the of SV CERT in order to work cooperatively with them in the event of emergencies in SV.
  • Developed a SV CERT Emergency Plan which has been used in exercises with the QAC Emergency Management Services and Centreville and Queenstown Fire Departments with actors acting as victims.
  • Provided maps of SV including house numbers & fire hydrant locations to QAC Emergency Services, QAC Sheriff, Goodwill Fire, and Centreville Police for placement into all emergency vehicles to aid personnel in locating our homes.
  • Provided support to QAC CERT training. Several SV CERT volunteers taught classes to students.
Emergency Services
  • Presentation of capabilities and procedures by the Goodwill Fire Chief.
  • Multiple visits to the QAC 911 Emergency Operations Center (EOC) and a presentation and demonstation by the 911 operators and the Emergency Operations Center
  • Visit to Trooper 6 Medevac at the Easton Airport to include a talk by Trooper/Paramedic Sgt. Brian Francis. The talk included the helicopters use in medical evacuations and in search and/or search and rescue operations.
  • Fire extinguisher use and practical exercise offered as retraining to CERT and to all interested villagers. This was held at the Maryland Fire and Rescue Institute Upper Eastern Shore Regional Training Academy.
  • Presentaton and demonstration of a QAC ambulance to SV residents by the Assistant Chief of Emergency Medical Services Scott Wheatley.
Health & Safety Information
  • QAC Health Department nurses presentation on Lyme Disease and rabies.
  • Home Safety Tips regarding Medications and Poisons.
  • Presentation regarding the services provided by the QAC Emergency Services Department by Director Scott Haas. They also demonstrated their paramedic equipment
  • Presentation on “How to Cope and Support Grief” by Ms. Jessica Bass — this was presented in December as it is noted as a period of grieving by many people.
  • Presentation by a Nutritionist on eating healthy at our ages.
  • “Grandchildren Safety in Our Homes”, presented by SVer Joyce Orden
Law Enforcement
  • Presentation of the services, accomplishments, and problems in the Centreville jurisdiction by Police Chief Charles Rhodes.
  • Presentation by Sheriff Gary Hoffman regarding the accomplishments and problems in QAC and the Sheriff's solutions.
  • Briefings by Sheriff Gary Hofmann on Opiods and Crime Trends in Queen Anne's County.
  • Demonstrations in 2017 and 2018 of Queen Anne's County K-9 Corps and how the dogs are trained and used to sniff out drugs or aid in search and rescue operations.
  • Presentation of a disaster simulation to challenge the minds of CERT volunteers.
  • Videos were shown to CERT volunteers as a review of all CERT procedures learned in classes. This was used as a “recertification” for our volunteers, as there were no recertification classes offered in QAC or the area.
Become a Volunteer
Contact Us

Email Click Here
Phone – 443-262-8458

Sign up for the next class
The Community Emergency Response Team (CERT) program educates volunteers about disaster preparedness for the hazards that may impact their area and trains them in basic disaster response skills, such as fire safety, light search and rescue, team organization, and disaster medical operations. CERT offers a consistent, nationwide approach to volunteer training and organization that professional responders can rely on during disaster situations, which allows them to focus on more complex tasks. Through CERT, the capabilities to prepare for, respond to and recover from disasters is built and enhanced.

At the same time, the CERT program was designed as a grassroots initiative and specifically structured so that the local and state program managers have the flexibility to form their programs in the way that best suits their communities. CERT volunteers are trained to respond safely, responsibly, and effectively to emergency situations, but they can also support their communities during non-emergency events as well. There are over 2,700 local CERT programs nationwide, with more than 600,000 individuals trained since CERT became a national program.

FEMA’s Community Emergency Response Team Program trains volunteers to prepare for the types of disasters that their community may face. Through hands-on practice and realistic exercises, CERT volunteers:

  • Learn how to safely respond to manmade and natural hazards
  • Help organize basic disaster response
  • Promote preparedness by hosting and participating in community events