Emergency Numbers & Resources


Police: STATE (QAC)





Additional Community Resource Numbers — Medical, Pharmacies, Utilities, Motels, Groceries, Clothing

Neighbor-to-Neighbor — A volunteer program to meet short-term physical, emotional, and/or spritual needs of SV residents
Specific Emergencies

Carbon Monoxide

Defibrillator (AED) Video

Electrical Storm

Gas Leak

Power Outage

Water Leak
SV Residents with Lifesaving Skills
The following SV residents with specific lifesaving skills may be called during an emergency:
William Hart Anderson
402 Opera Court
Carolyn Mancinelli
713 Harmony Way
Dominick Mancinelli
713 Harmony Way
Anthony Loiacono
239 Concerto Ave
Karen Kram
117 Symphony Way
Other Emergency Numbers
Reference Material

CERT Field Operations Guide

Call Down List

Resident Skills

CERT Volunteers Map

Map of Symphony Village

CERT Forms
911 Information
9-1-1 is the universal emergency number that you can use 24 hours a day for Police, Fire, or Emergency Medical Services.
When to Use 9-1-1
9-1-1 should be used whenever there is immediate danger to life or property.

It should be called to report fires, crimes in progress, or medical emergencies.

Call From Any Phone
9-1-1 can be dialed from any home, business, coin or cellular phone. It is always a free call. Some locations, such as businesses, require a 1 or 2 digit access number to get an outside line before you can dial 9-1-1. Be sure that you learn the access number if one is required at your workplace.
How to Answer Questions Asked
You will be asked what your emergency is and the location where you need assistance. You should remain calm, and speak clearly and slowly.

Some examples:
  • I need the fire department at 123 Main Street, my house is on fire.
  • I need the police at 123 Main Street, someone's breaking into my neighbor's house.
  • I need the emergency squad at 123 Main Street, there is a man having a heart attack.
Note: You should always include the name of the county/town you are in, not your post office.
Things NOT to Call For
Power outages Traffic conditions Weather Reports
School closings Information about special events Information about municipal services schedules

Extreme weather conditions, holidays and major events increase demands on all emergency service agencies. In times like these, you can do your part in safeguarding your communications lifeline by keeping telephone lines to emergency services personnel clear and available to handle true emergencies from you and neighboring communities.

Answering the Call
Your 9-1-1 call will be answered by a professional telecommunicator trained in handling 9-1-1 emergency calls.
Help Emergency Personnel Find You
Be sure to make your house number visible from the street, to assist emergency vehicles in finding you faster. We recommend reflective numbers to make your address more visible at night.
SV CERT Deployment

Click for CERT Field Operations Guide
During deployment the Emergency Manager is merely activating the team, not ordering private citizens to duty
CERT is a voluntary program, and volunteers may choose not to report for duty
Decision to Deploy
The SV CERT may be deployed by either the QAC Department of Emergency Services (DES) or by the SV Coordinator. Once deployed, the steps described below under SV CERT Activation will be followed.
Deployment by SV Coordinator The SV CERT may self-deploy when our neighborhood is affected by disaster.
Deployment by QAC DES The QAC DES may deploy the SV CERT during an emergency in order to:
  • Gather or respond to intelligence about an incident
  • Augment support staff at an Incident Command Post or Emergency Operrations Center
  • Locate supplies and food
  • Convey messages to and from other CERTs and local authorities
  • Perform other duties on an as-needed basis
SV CERT Activation

IC Checklist
  • Call 911 and other emergency response numbers, as necessary
    • Follow any advice given from 911 personnel
  • Depending on the type of deployment, either the QAC DES or one of the CERT volunteers, SV residents, or management contacts the SV CERT coordinator for deployment
  • The SV CERT Coordinator calls volunteers via the Communications Tree and e-mail and sets a deployment time. (see Script that follows)
  • Ensure the QAC Department of Emergency Services is aware of the emergency.
  • Contact other volunteers of SV that need to be alerted
    • Those specifically under threat
    • The Local Government
    • Volunteers and key holders that are needed
    This contact initially may be to inform them of the emergency and/or current emergency service advice regarding any action to be taken.
Under no circumstance should you put yourself or others at risk in fulfilling any deployment action.
Sample Deployment Call Script

Blank Call-in Log

Communications Tree
  1. Hello. This is [your name] from SV CERT.
  2. There is an emergency at [location and/or address]
  3. We have been called by [initiating organization] to respond immediately.
  4. There are [approximate number] people hurt.
  5. The cause of the emergency is [describe emergency briefly]
  6. Bring your CERT gear and meet at the staging area that is located at [give full description]
  7. [List any other pertinent information]
Before You Leave Home
  • Ensure the safety of your family
  • Inspect your house for damage and gas leaks
  • Inspect utilities and secure as needed
  • Make contact with your 'Out-of-Area' contact
  • Assist immediate neighbors
  • Get family disaster supplies
Upon Deployment
Once the SV CERT has been deployed, the team will:
  • Mobilize in uniform (vest and helmet) with CERT ID’s, Deployment Equipment, and some communication device.
  • Assemble at the SV Clubhouse east parking lot (or as otherwise directed when called) for briefing, division into teams, and assignment.
  • Sizeup the loss in the neighborhood and begin performing the skills they have learned to minimize loss of life, property, and environment.
  • Use the suggested log sheets at the back of the emergency plan to record:
    • Any decisions made
    • Who you spoke to and what was said
  • Continue to respond safely until redirected or relieved by QAC or professional responders on-scene.
Under no circumstance should you put yourself or others at risk in fulfilling any deployment action.
First Steps
  • The first CERT volunteer at the staging area becomes the initial IC/TL for the response. As other CERT volunteers arrive, the CERT IC/TL may pass leadership to someone else. The CERT IC/TL establishes operations to ensure effective communication, to maintain span of control, to maintain accountability, and to do the greatest good for the greatest number without placing CERT volunteers in harm’s way.
  • One of the CERT IC/TL’s first decisions will be to locate the team’s Command Post. The staging area may become the Command Post; however, if another location would be safer or otherwise better, the Command Post should be set up there.
  • As intelligence is collected and assessed, the IC/TL must prioritize actions and work with the Section Chiefs or leaders. The CERT organization is flexible and evolves based on new information.
Deployment Organization
  • The CERT Team Leader, the Safety Officer and each of the Teams should have one of the CERT radios.
  • Any team volunteer has the training to assume any role
  • CERT personnel should ideally be assigned to teams consisting of at least three persons:
    • One person will serve as a runner and communicate with the Command Post
    • Two people will 'buddy up' to respond to the immediate needs
  • Remember to never self deploy on CERT operations – you need a buddy.

Click for a sample organization
Volunteer Roles During Deployment
FEMA recommends a standard, ten-person team be comprised as shown below:
CERT Leader

Deployment Organization
Generally, the first CERT team volunteer arriving on the scene becomes team leader and is the designated Incident Commander (IC) until the arrival of someone more competent. This person
  • Makes the initial assessment of the scene and determines the appropriate course of action for team volunteers
  • Assumes role of Safety Officer until it is assigned to another team volunteer
  • Assigns team volunteer roles if not already assigned
  • Designates triage area, treatment area, morgue, and vehicle traffic routes
  • Coordinates and directs team operations
  • Determines logistical needs (water, food, medical supplies, transportation, equipment, and so on.) and determines ways to meet those needs through team volunteers or citizen volunteers on the scene
  • Collects and writes reports on the operation and victims
  • Communicates and coordinates with the incident commander, local authorities, and other CERT team leaders.
The team leader is identified by two pieces of crossed tape on the hard hat.
Safety Officer

Home Safety Checklist
  • Checks team volunteers prior to deployment to ensure they are safe and equipped for the operation
  • Determines safe or unsafe working environments
  • Ensures team accountability
  • Supervises operations (when possible) where team volunteers and victims are at direct physical risk, and alerts team volunteers when unsafe conditions arise
Fire Suppression Team

Fire Extinguishers
  • Work under the supervision of the Team Leader to suppress small fires in designated work areas or as needed
  • When not accomplishing their primary mission, assist the search and rescue team or triage team
  • Assist in evacuation and transport as needed
  • Assist in the triage or treatment area as needed
  • Other duties as assigned
  • Communicate with Team Leader
Search and Rescue Team

FEMA Search & Rescue Markings
  • Work under the supervision of the Team Leader, searching for and providing rescue of victims as is prudent under the conditions
  • When not accomplishing their primary mission, assist the Fire Suppression Team, assist in the triage or treatment area as needed
  • Other duties as assigned
  • Communicate with Team Leader
  • Check out the Search and Rescue Sizeup Checklist
Medical Triage Team

Triage Overview
  • Work under the supervision of the Team Leader, providing START triage for victims found at the scene
  • Conduct Head-to-Toe Assessments marking victims with category of injury per the standard operating procedures
  • When not accomplishing their primary mission, assist the Fire Suppression Team if needed, assist the Search and Rescue Team if needed, assist in the Medical Triage Area if needed, assist in the Treatment Area if needed
  • Other duties as assigned
  • Communicate with Team Leader
Medical Treatment Team

Medical Information
  • Work under the supervision of the Team Leader, providing medical treatment to victims within the scope of their training. This task is normally accomplished in the Treatment Area, however, it may take place in the affected area as well.
  • When not accomplishing their primary mission, assist the Fire Suppression Team as needed, assist the Medical Triage Team as needed
  • Other duties as assigned
  • Communicate with Team Leader
Because every CERT volunteer in a community receives the same core instruction, any team volunteer has the training necessary to assume any of these roles. This is important during a disaster response because not all volunteers of a regular team may be available to respond. Ad hoc teams may be formed by whichever volunteers are responding at the time. Additionally, volunteers may need to adjust team roles due to stress, fatigue, injury, or other circumstances.
CERT Deployment Equipment
CERT Equipment
  • CERT backpack
  • CERT vest
  • Duct Tape
  • Dust & Filter Safety Masks
  • First aid supplies
  • Flashlight
  • Gloves
  • Goggles
  • Hard hat
  • ID
  • Latex gloves (box)
  • Markers
  • Multi-tool
  • Utility Tool
  • Whistle
  • Wrench
Additional Equipment
  • Appropriate clothing
  • Blanket
  • Cell phone with GPS &
    compass Apps
  • Go-Kit
  • Head light
  • Notebook
  • Rain gear
  • Rope
  • Side cutters
  • Spare batteries
  • Spray paint
  • Sturdy Footwear
  • Walkie Talkies

Extended List of Equipment
CERT Forms
Purpose of CERT Forms
It is extremely important to document and communicate information about the disaster situation and resource status. Efficient flow of information makes it possible for resources to be deployed effectively and for professional emergency services to be applied appropriately. Documenting serves several purposes:
  • The CERT IC/TL will know what is happening throughout the incident.
  • The CERT IC/TL will have written information to pass on to the professional responders when they arrive.
  • The CERT will be able to show how many volunteer hours it provided to the sponsoring agency or entity.
  • Liability exposure will be documented.
  • Communication will be improved:
    • Between the functional areas
    • Between shifts
Below are links to the forms that may be required by CERT volunteers during their disaster support. They fall into the categories of incident command forms, medical team forms and external communications forms.
Form Reference
Link Title Description
Incident Command Forms
IC-1 Symphony Village CERT IC Checklist A guide to emergencies in SV when the clubhouse is used for TRIAGE and housing of injured.
IC-2 Generalized CERT IC Checklist A guide to emergencies outside of SV if we are called into action.
IC-3 Personnel Resources Used to record CERT volunteers as they meet at the staging area.
IC-4 Team Assignments and Status Used to list team type, start and end times, team volunteers, location they are sent to, and assignment.
IC-5 Equipment Resources A record of any Equipment Resources loaned out to teams.
IC-6 Log Sheet For general logging of Information, Decisions, and Actions by the IC.
IC-7 Incident Briefing This is a briefing of the Incident – Incident Name, Map Sketch, and Summary of Current Actions.
IC-8 Post Incident Status Used to keep a record of multiple incidents, locations, assignments, and start and end times.
IC-9 2-Way Radio Inventory Used to keep track of the six 2-way CERT radios.
Medical Team Forms
MED-1 Damage Assessment This form is sent out by the IC with each team to access damage in their search and rescue assignment.
MED-2 Victim Treatment Area Record This is a very important VICTIM TRACKING RECORD. The form used by Search & Rescue and Medical Teams. It tracks each person – time, name, TRIAGE level, medical condition, where relocated (moved) to, and time out.
External Communications Forms
COM-1 Message Form Used by the Amateur Radio Operators as a record of messages transmitted and received.
ICS-213 General Message The preferred message format for use by Amateur Radio Operators as a record of messages transmitted and received.
Other CERT Forms

File of Life

Emergency Information Form


Incident Command Forms

Medical Team Forms

External Communications Forms
Clubhouse Information
Disaster Treatment Areas
In an emergency the Clubhouse can be used as a disaster treatment area. The following table identifies the various Clubhouse locations and their use.

Function Description
Registration & Triage Clubhouse main entrance reception area
Incident Command Center Boardroom
Minor or delayed injuries Card room with spillover into the Ballroom
Serious Injuries Fitness Facility
CERT Rest & Relax Ballroom & Wall Street Room
Security Limited access to clubhouse
Clubhouse Alarms
Emergency alarm call-down
list when an alarm sounds
Jim Kindle 410-758-3999
Mike King 443-262-9450
Tom Weeks 410-758-8586
  • In the event of a Clubhouse break-in or fire alarm, the Security Company is automatically notified and the Fire Company called.
  • As a backup call 911
  • The Fire Department Key Box is located by the outside door to the Electrical and Fire Equipment Room (in the corner of the Card Room) The box holds keys to this room.
Emergency Equipment Locations
The floorplan shows emergency equipment, disaster treatment areas, & utilities.
Clubhouse Floor Plan

Click for Floor Plan
  • In the Gym next to the telephone
  • In the Card Room next to the door going outside
  • In the Indoor Pool area in the alcove with the telephone
Bleeding Control
  • In the Gym on the counter next to the first aid kit
Fire Extinguishers
  • In the Gym next to the door going outside
  • In the Card Room next to door going outside
  • In the Kitchen next to the door going outside
First Aid Kits
  • In the Gym on the counter
  • In the Indoor Pool area in the alcove with the telephone
  • In the Gym next to the AED
  • In the Indoor Pool area in the alcove
  • In the manager's office
Two-way FRS radios
  • In the closet on the way into the manager’s office (combination: 014)
  • Check out Queen Anne's Amateur Radio Club for information on using during emergenies
Hazardous Materials
Materials are considered hazardous if they have any of these characteristics:
  • Corrode other materials
  • Explode or are easily ignited
  • React strongly with water
  • Are unstable when exposed to heat or shock
  • Are otherwise toxic to humans, animals, or the environment through absorption, inhalation, injection, or ingestion
Hazardous materials include, but are not limited to:
  • Explosives
  • Flammable gases and liquids
  • Poisons and poisonous gases
  • Corrosives
  • Nonflammable gases
  • Oxidizers
  • Radioactive materials
Hazardous Materials Placard

Click for larger image
The National Fire Protection Association (NFPA) 704 Diamond is a concise system for identifying the hazards associated with specific materials. The NFPA 704 Diamond placard is found on fixed facilities where hazardous materials are used or stored.
CERT volunteers should consider these placards a “stop sign.” The only action CERT volunteers should take is to evacuate persons who are downwind, as necessary, to an uphill or upwind location. Do not enter the building in an attempt to evacuate persons inside.

Tri-County (Queen Anne’s, Talbot, Caroline) Siren Alarms
  • Imminent Danger2-minute wavering tone. The wavering tone goes up and down faster than the customary fire signal. It will be issued when the county is under a tornado warning or the nation is attacked.
    • Action: Take immediate protective action and take immediate cover in a secure location.
  • Warning2-minute steady tone. It will be issued before a hurricane or other serious incident.
    • Action: Turn on your radio or TV for additional information.
  • All ClearSteady 30-second tone. It notifies the public the emergency has ended and further precautions may not be necessary.
    • Action: None. The emergency has ended.

TESTS – First Saturday of every month at Noon sounding the Imminent Danger signal for 30 seconds followed by the All Clear.
Local Radio Stations
Making Emergency Announcements
AM Radio
WKDI, Denton 840 kHz
BWI Airport 1040 kHz
WBAL, Baltimore 1090 kHz
WNAV, Annapolis 1430 kHz
WEMD, Easton 1460 kHz
WCTR, Chestertown 1530 kHz
WXHL, Elkton 1550 kHz
Fort Detrick 1610 kHz
UMB 1620 kHz
UMD 1640 kHz
Ocean City 1670 kHz
Fort Detrick 1680 kHz
FM Radio
WOEL, Elkton 89.9 FM
WKHS, Worton 90.5 FM
WPOC, Baltimore 93.1 FM
WCEI, Easton 96.7 FM
WIYY, Baltimore 97.9 FM
WRNR, Grasonville 103.1 FM
WTDK, Federalsburg 107.1 FM

NOAA Weather Radio

NOAA Website
NOAA Weather Radio All Hazards (NWR) is a nationwide network of radio stations broadcasting continuous weather information from the nearest National Weather Service office. NWR broadcasts official warnings, watches, forecasts and other hazard information 24 hours a day, 7 days a week. It also broadcasts alerts of non-weather emergencies such as national security, natural, environmental, and public safety through the Emergency Alert System. Local Weather RadioThere is a local NOAA Weather Transmitter, WXK‑97, in Sudlersville, MD operating on a frequency of 162.500 MHz
Queen Anne’s County Alerts

QAC Website
You can get alerted about emergencies and other important community news by signing up for the QAC Emergency Alert Program (click button below). This system provides you with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons and evacuations of buildings or neighborhoods. You will receive time-sensitive messages wherever you specify, such as your home, mobile or business phones, email address, text messages and more. You pick where, you pick how.
Sign up or set preferences for alert notifications
FRS Radio Operation During Emergencies

QAARC Website
The Family Radio Service (FRS) has short range communication and can be used by neighborhoods and communities during an emergency. Cellular phone networks can become overloaded, as was the case during September 11th and the Mid Atlantic earthquake in 2011. CERT teams conducting search and rescue operations following a disaster emergency monitor FRS Channel 1 for local distress calls. It is recommended that FRS Channel 1 be used as a “family calling” channel. Each FRS radio will have Channel 1 set to the same frequency. In addition, every FRS radio has at least the first 14 channels. Become familiar with how your particular FRS radio works. If FRS is to be used in an emergency, everyone must Disable Call Tones! Otherwise, a rescuer could hear you calling for help, but may not be able to respond back to you, or may not be able to hear your calls at all. Setting the Call Tone setting to 0 should disable the call tone feature. Consult your FRS radio manual for details.
Simple Triage And Rapid Treatment (START) is a critical concept for initially dealing with casualties in a disaster. History shows that 40% of disaster survivors could be saved with simple, rapid medical care. START is based on the premise that a simple medical assessment and rapid treatment based on that assessment will yield positive — often lifesaving — results.
Reference Cards

Click for wallet card

Click for adult triage

Click for flow chart
4 Triage Categories
During medical triage, survivors’ conditions are evaluated and the survivors are prioritized into four categories:
Immediate (I)
Life-threatening injuries (airway, bleeding, or shock) demanding immediate attention – treatment is urgent
Delayed (D)
Injuries do not jeopardize the survivor’s life. Professional care may be required, but treatment can be delayed
Minor (M)
Walking wounded and generally ambulatory
Dead (DEAD)
No respiration after two attempts to open the airway. CPR is one-on-one care and labor intensive, so it is not performed when there are many more survivors than rescuers.
Rescuer Safety During Triage
Rescuer safety is crucial during triage. Rescuers must wear all safety equipment, including:
  • Non-latex exam gloves
  • Goggles
  • Helmet
  • An N95 mask when examining survivors
and should try to change gloves between survivors.
Because of limited supplies, it may not be possible to use a new pair of gloves for every survivor. If this is the case, gloves may be sterilized between treating survivors using 1 part bleach to 10 parts water. Your disaster kit should have a box of non-latex gloves. Bleach and potable water should also be available at the CERT’s medical treatment area.
If hazardous materials are present, CERT volunteers should leave the scene to avoid harm to themselves and to reduce the risk of spreading the contamination.
Sizeup is a continual process that enables professional responders to make decisions and respond appropriately in the areas of greatest need. CERT sizeup consists of 9 steps and should be used in any emergency situation.

CERT Sizeup Steps
The 9 steps of CERT sizeup are:

Click for larger image
1. Gather Facts Gather facts about the event
  • What has happened?
  • How many people appear to be involved?
  • What is the current situation?
  • If a building is involved, include the type of construction and whether it is vacant or not
  • Type of weather
  • Any hazards that the damages present

2. Assess & Communicate the Damage Try to determine what has happened, what is happening now, and how bad things can really get. The CERT mission changes if the damage is light, moderate, or heavy.
  • Light damage has to be superficial. It consists of broken windows, cracks or breaks in the walls, minor damage to interior contents. It must be safe to enter and remain in there to complete the mission.
  • Moderate damage consists of visible signs of damage. Decorative work on or in the house will be damaged or might have fallen. Many visible cracks on the walls, major damage to interior contents, building still standing on the foundation.
    Only enter to save lives
  • Heavy damage consists of partial or total collapse of the structure. There is obvious structure instability.
    It is not safe to enter these structures by any means
3. Consider Probabilities
  • What is likely to happen?
  • What could happen through cascading events?
  • How stable is the situation?
  • What else could go wrong?
  • What does it mean for the search and rescue?
4. Assess Your Own Situation
  • Are you in immediate danger?
  • Have you been trained to handle the situation?
  • Do you have the equipment that you need?
  • Is the situation safe enough to continue?
  • What risks will rescuers face?
  • What resources are needed?
  • What resources are available?
5. Establish Priorities
  • Are lives at risk?
  • Can you help? Remember, life safety is the first priority!
  • What should be done?
  • In what order?
  • How to rescue the greatest number in the shortest amount of time?
6. Make Decisions Base your decisions on the answers to Steps 1 through 5 and in accordance with the priorities that you established.

Keep in mind:
  • Safety of CERT volunteers
  • Life safety for victims and others
  • Protection of the environment
  • Protection of property
7. Develop a Plan of Action Develop a plan that will help you accomplish your priorities.
  • Simple plans may be verbal
  • More complex plans should always be written
  • Focus operations on established priorities and decisions
  • Provide for documentation to give to responding agencies
  • Also maintain documentation for CERT records
8. Take Action Execute your plan developed in Step 7, documenting deviations and status changes so that you can report the situation accurately to first responders.
9. Evaluate Progress Most Critical Step. At intervals, evaluate your progress in accomplishing the objectives in the plan of action to determine what is working and what changes you may have to make to stabilize the situation.