Greetings Symphony Village Residents,

Please note that when contacting the After-Hours Emergency phone number that hold times may vary from day to day. If you hear music, please be patient and continue to hold, and your call will be answered as soon as an agent is available. The After-Hours Emergency policy is included below for your reference.

Thank you for your attention,

Symphony Village HOA Management

APPENDIX D

Symphony Village HOA After-Hours Emergency Call Policy

In case of a fire, medical, or police emergency dial 911. If there is a community after-hours emergency such as a water leak in the Clubhouse, please call the after-hours emergency line. The emergency line is not to be used to contact Management to address matters that can be handled during regular business hours (Monday-Friday 8:00 a.m. - 4:30 p.m.)

Below is the list of emergencies that require contacting the After-Hours Emergency Number for Clubhouse issues only:

• No heat
• No air conditioning
• Gas leak
• No electricity
• Doors not able to be secured
• Water leaks
• Sewer back-up
• Roof leaks
• Swimming pool malfunction or contamination of blood or fecal matter (please note that the pool temperature is not considered an emergency)
• All other clubhouse emergencies
• Alarm system issues
• Fire – Dial 911 first

After-Hours Emergency Number

410-670-4466