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Planning
Symphony Village Emergency Plan
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Emergency Plan Table of Contents
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CERT Forms

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Emergency Information Form

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S.T.A.R.T.
Triage
Reference Material

CERT Field Operations Guide

Call Down List

Resident Skills

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Map of Symphony Village
Other Plans

Hurricane Plan
 

Clubhouse Triage Plan
Family Preparedness
Medical Information
First Aid, CPR, AED training manual
Stop the Bleed — raising awareness of basic actions to stop life threatening bleeding following everyday emergencies
Training Video for the Clubhouse Defibrillator (AED)
Download the American Red Cross First Aid App for Apple or Android
Consumer Reports. How bystanders can help when someone faints, bleeds, stops breathing, and more.
Mayo Clinic. Information to help you during a medical emergency.
Medline Emergency Reference. This article describes the warning signs of a medical emergency and how to be prepared.
Reader's Digest. EMTs share the key steps that save precious time (and can help save your life) when you need emergency medical services.
Triage
S.T.A.R.T.
Simple Triage And Rapid Treatment (START) is a critical concept for initially dealing with casualties in a disaster. History shows that 40% of disaster survivors could be saved with simple, rapid medical care. START is based on the premise that a simple medical assessment and rapid treatment based on that assessment will yield positive — often lifesaving — results.
Reference Cards

Click for wallet card

Click for adult triage

Click for flow chart
4 Triage Categories
During medical triage, survivors’ conditions are evaluated and the survivors are prioritized into four categories:
Immediate (I)
Tag RED
Life-threatening injuries (airway, bleeding, or shock) demanding immediate attention – treatment is urgent
Delayed (D)
Tag YELLOW
Injuries do not jeopardize the survivor’s life. Professional care may be required, but treatment can be delayed
Minor (M)
Tag GREEN
Walking wounded and generally ambulatory
Dead (DEAD)
Tag BLACK
No respiration after two attempts to open the airway. CPR is one-on-one care and labor intensive, so it is not performed when there are many more survivors than rescuers.
Rescuer Safety During Triage If hazardous materials are present, rescuer safety is paramount. CERT members should leave the scene to avoid harm to themselves and to reduce the risk of spreading the contamination.

Rescuer safety is crucial during triage. Rescuers must wear all safety equipment, including non-latex exam gloves, goggles, a helmet, and an N95 mask when examining survivors and should try to change gloves between survivors. Because of limited supplies, it may not be possible to use a new pair of gloves for every survivor. If this is the case, gloves may be sterilized between treating survivors using 1 part bleach to 10 parts water. Your disaster kit should have a box of non-latex gloves. Bleach and potable water should also be available at the CERT’s medical treatment area.

Weather Related Links

National Weather Service
 

NWS Philadelphia
 

QAC Watches & Warnings
 

The Weather Channel
 

Weather Underground
Be Informed — Preparedness Areas
Know what disasters and hazards could affect our area, how to get emergency alerts, and where you would go if you and your family need to evacuate. Check out the links below to learn what to do before, during and after each type of emergency.
Ready.gov articles (click the icons) provide information on what to do before, during, and after a disaster as well as links to related content. FEMA Fact Sheets provide additional information for anyone who wants to learn more about each topic.
Active Shooter FEMA Fact Sheet
Alerts FEMA Fact Sheet Notifications
Cyberattack FEMA Fact Sheet
Earthquake FEMA Fact Sheet
Extreme Heat FEMA Fact Sheet Climate Change
Flood FEMA Fact Sheet
Home Fires FEMA Fact Sheet
Hurricane FEMA Fact Sheet How to Prepare
Power Outage FEMA Fact Sheet
Severe Weather
Thunderstorms FEMA Fact Sheet
Tornadoes FEMA Fact Sheet How to Prepare
Wildfire FEMA Fact Sheet
Winter Storm FEMA Fact Sheet How to Prepare
Less Common Disasters & Hazards
Below are several potential, although less common, disasters and hazards.
Bioterrorism
Chemical
Emergencies
Drought
Explosions
Hazardous
Materials HazMat Markings
Household
Chemical
Emergencies
Landslides &
Debris Flow
Nuclear
Explosion
Nuclear
Power
Plants
Pandemic
Radiological
Dispersion
Device
Space
Weather
Tsunamis
Volcanoes
Emergency Numbers & Resources
Police: CENTREVILLE
410-758-0080

Police: QAC SHERIFF
410-758-0770

Police: STATE (QAC)
410-758-1101

Fire: GOODWILL COMPANY
410-758-1422

EMERGENCY SERVICES (QAC)
410-758-4500

FBI
410-265-8080

POISON CONTROL
800-222-1222

SV AFTER HOURS EMERGENCY 
410-670-4466
Additional Community Resource Numbers — Medical, Pharmacies, Utilities, Motels, Groceries, Clothing

Neighbor-to-Neighbor — A volunteer program to meet short-term physical, emotional, and/or spritual needs of SV residents
SPECIFIC EMERGENCIES

Carbon Monoxide

Electrical Storm

Gas Leak

Power Outage

Water Leak
SV Residents with Lifesaving Skills
The following SV residents with specific lifesaving skills may be called during an emergency:
Doctor
Don Cameron
826 Harmony Way
410-758-3948
Doctor
Bill Rowley
138 Opera Court
410-758-0358
703-945-1075
Dentist
William Hart Anderson
402 Opera Court
410-570-0644
Pharmacist
Anthony Loiacono
239 Concerto Ave
410-758-8170
Pharmacist
Karen Kram
117 Symphony Way
410-827-8617
Paramedic
Dominick Mancinelli
713 Harmony Way
443-262-8606
Nurse
Carolyn Mancinelli
713 Harmony Way
443-262-8606
SV CERT Deployment
CERT Deployment
Contents
– Decision to Deploy
– SV CERT Activation
– Sample Deployment Call Script
– Upon Deployment
– Deployment Organization
– Member Roles
– CERT Deployment Equipment
CERT Field Operations Guide
CERT members are not mandated to appear for duty. The Emergency Manager is merely ordering the team to activation, not ordering private citizens to duty. This is a voluntary program. CERT members may choose not to present themselves for duty.
Decision to Deploy
The SV CERT may be deployed by either the QAC Department of Emergency Services (DES) or by the SV Coordinator. Once deployed, the steps described below under SV CERT Activation will be followed. Deployment by SV Coordinator The SV CERT may self-deploy when our neighborhood is affected by disaster. Deployment by QAC DES The QAC DES may deploy the SV CERT during an emergency in order to:
  • Gather or respond to intelligence about an incident
  • Augment support staff at an Incident Command Post or Emergency Operrations Center
  • Locate supplies and food
  • Convey messages to and from other CERTs and local authorities
  • Perform other duties on an as-needed basis
SV CERT Activation
  • Call 911 and other emergency response numbers, as necessary
    • Follow any advice given from 911 personnel
  • Depending on the type of deployment, either the QAC DES or one of the CERT members, SV residents, or management contacts the SV CERT coordinator for deployment
  • The SV CERT Coordinator calls members via the Communications Tree and e-mail and sets a deployment time. (see Script that follows)
  • Ensure the QAC Department of Emergency Services is aware of the emergency.
  • Contact other members of SV that need to be alerted
    • Those specifically under threat
    • The Local Government
    • Volunteers and key holders that are needed
    This contact initially may be to inform them of the emergency and/or current emergency service advice regarding any action to be taken.
Sample Deployment Call Script
  1. Hello. This is [your name] from SV CERT.
  2. There is an emergency at [location and/or address]
  3. We have been called by [initiating organization] to respond immediately.
  4. There are [approximate number] people hurt.
  5. The cause of the emergency is [describe emergency briefly]
  6. Bring your CERT gear and meet at the staging area that is located at [give full description]
  7. [List any other pertinent information]
Before You Leave Home
  • Ensure the safety of your family
  • Inspect your house for damage and gas leaks
  • Inspect utilities and secure as needed
  • Make contact with your 'Out-of-Area' contact
  • Assist immediate neighbors
  • Get family disaster supplies
Upon Deployment
Once the SV CERT has been deployed, the team will:
  • Mobilize in uniform (vest and helmet) with CERT ID’s, Deployment Equipment, and some communication device.
  • Assemble at the SV Clubhouse east parking lot (or as otherwise directed when called) for briefing, division into teams, and assignment.
  • Sizeup the loss in the neighborhood and begin performing the skills they have learned to minimize loss of life, property, and environment.
  • Use the suggested log sheets at the back of the emergency plan to record:
    • Any decisions made
    • Who you spoke to and what was said
  • Continue to respond safely until redirected or relieved by QAC or professional responders on-scene.
Deployment Organization


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  • The CERT Team Leader, the Safety Officer and each of the Teams should have one of the CERT radios.
  • Any team member has the training to assume any role
  • CERT personnel should ideally be assigned to teams consisting of at least three persons:
    • One person will serve as a runner and communicate with the Command Post
    • Two people will 'buddy up' to respond to the immediate needs
  • Remember to never self deploy on CERT operations – you need a buddy.
Member Roles
FEMA recommends a standard, ten-person team be comprised as shown below:
CERT Leader
Generally, the first CERT team member arriving on the scene becomes team leader and is the designated Incident Commander (IC) until the arrival of someone more competent. This person
  • Makes the initial assessment of the scene and determines the appropriate course of action for team members
  • Assumes role of Safety Officer until it is assigned to another team member
  • Assigns team member roles if not already assigned
  • Designates triage area, treatment area, morgue, and vehicle traffic routes
  • Coordinates and directs team operations
  • Determines logistical needs (water, food, medical supplies, transportation, equipment, and so on.) and determines ways to meet those needs through team members or citizen volunteers on the scene
  • Collects and writes reports on the operation and victims
  • Communicates and coordinates with the incident commander, local authorities, and other CERT team leaders.
The team leader is identified by two pieces of crossed tape on the hard hat.
Safety Officer
  • Checks team members prior to deployment to ensure they are safe and equipped for the operation
  • Determines safe or unsafe working environments
  • Ensures team accountability
  • Supervises operations (when possible) where team members and victims are at direct physical risk, and alerts team members when unsafe conditions arise
Fire Suppression Team
  • Work under the supervision of the Team Leader to suppress small fires in designated work areas or as needed
  • When not accomplishing their primary mission, assist the search and rescue team or triage team
  • Assist in evacuation and transport as needed
  • Assist in the triage or treatment area as needed
  • Other duties as assigned
  • Communicate with Team Leader
Search and Rescue Team
  • Work under the supervision of the Team Leader, searching for and providing rescue of victims as is prudent under the conditions
  • When not accomplishing their primary mission, assist the Fire Suppression Team, assist in the triage or treatment area as needed
  • Other duties as assigned
  • Communicate with Team Leader
Medical Triage Team
  • Work under the supervision of the Team Leader, providing START triage for victims found at the scene
  • Marking victims with category of injury per the standard operating procedures
  • When not accomplishing their primary mission, assist the Fire Suppression Team if needed, assist the Search and Rescue Team if needed, assist in the Medical Triage Area if needed, assist in the Treatment Area if needed
  • Other duties as assigned
  • Communicate with Team Leader
Medical Treatment Team
  • Work under the supervision of the Team Leader, providing medical treatment to victims within the scope of their training. This task is normally accomplished in the Treatment Area, however, it may take place in the affected area as well.
  • When not accomplishing their primary mission, assist the Fire Suppression Team as needed, assist the Medical Triage Team as needed
  • Other duties as assigned
  • Communicate with Team Leader
Because every CERT member in a community receives the same core instruction, any team member has the training necessary to assume any of these roles. This is important during a disaster response because not all members of a regular team may be available to respond. Ad hoc teams may be formed by whichever members are responding at the time. Additionally, members may need to adjust team roles due to stress, fatigue, injury, or other circumstances.
CERT Deployment Equipment
CERT Equipment
  • CERT backpack
  • CERT vest
  • Duct Tape
  • Dust & Filter Safety Masks
  • First aid supplies
  • Flashlight
  • Gloves
  • Goggles
  • Hard hat
  • ID
  • Latex gloves (box)
  • Markers
  • Multi-tool
  • Utility Tool
  • Whistle
  • Wrench
    • CERT Supplies Online
Additional Equipment
  • Appropriate clothing
  • Blanket
  • Cell phone with GPS &
    compass Apps
  • Go-Kit
  • Head light
  • Notebook
  • Rain gear
  • Rope
  • Side cutters
  • Spare batteries
  • Spray paint
  • Sturdy Footwear
  • Walkie Talkies
Extended List of Equipment
Clubhouse Information
Disaster Treatment Areas
Function Description
Registration & Triage Clubhouse main entrance reception area
Incident Command Center Boardroom
Minor or delayed injuries Card room with spillover into Grand Ballroom/Concert Hall
Serious Injuries Aerobic/Gym Area
CERT Rest & Relax Grand Ballroom/Concert Hall & Wall Street Room
Security Limited access to clubhouse
Clubhouse Alarms
Emergency alarm call-down
list when an alarm sounds
Jim Kindle 410-758-3999
Mike King 443-262-9450
Tom Weeks 410-758-8586
  • In the event of a Clubhouse break-in or fire alarm, the Security Company is automatically notified and the Fire Company called.
  • As a backup call 911
  • The Fire Department Key Box is located by the outside door to the Electrical and Fire Equipment Room (in the corner of the Card Room) The box holds keys to this room.
Triage Floorplan Clubhouse Floorplan S.T.A.R.T. Triage
Emergency Equipment Locations
First Aid Kits
  • Gym on counter
  • Pool in alcove with telephone
Fire Extinguishers
  • Gym next to door going outside
  • Card room next to door going outside
  • Kitchen next to door going outside
AEDs
  • Gym next to telephone
  • Card room next to door going outsidek
Backboard
  • In the indoor pool area in the alcove with the telephone
Two-way FRS radios
  • In closet on the way into manager’s office
    (combination: 014)
Clubhouse Floorplan
Notifications
Tri-County (Queen Anne’s, Talbot, Caroline) Siren Alarms
  • Imminent Danger – 2-minute wavering tone. The wavering tone goes up and down faster than the customary fire signal. It will be issued when the county is under a tornado warning or the nation is attacked.
    • Action: Take immediate protective action and take immediate cover in a secure location.
  • Warning – 2-minute steady tone. It will be issued before a hurricane or other serious incident.
    • Action: Turn on your radio or TV for additional information.
  • All Clear – Steady 30-second tone. It notifies the public the emergency has ended and further precautions may not be necessary.
    • Action: None. The emergency has ended.

TESTS – First Saturday of every month at Noon sounding the Imminent Danger signal for 30 seconds followed by the All Clear.
Tri-county Siren Alarm Brochure
Local Radio Stations
Making Emergency Announcements
WOEL, Elkton 89.9 FM
WKHS, Worton 90.5 FM
WPOC, Baltimore 93.1 FM
WCEI, Easton 96.7 FM
WIYY, Baltimore 97.9 FM
WRNR, Grasonville 103.1 FM
WTDK, Federalsburg 107.1 FM
WKDI, Denton 840 kHz
BWI Airport 1040 kHz
WBAL, Baltimore 1090 kHz
WNAV, Annapolis 1430 kHz
WEMD, Easton 1460 kHz
WCTR, Chestertown 1530 kHz
WXHL, Elkton 1550 kHz
Fort Detrick 1610 kHz
UMB 1620 kHz
UMD 1640 kHz
Ocean City 1670 kHz
Fort Detrick 1680 kHz
NOAA Weather Radio
NOAA Weather Radio All Hazards (NWR) is a nationwide network of radio stations broadcasting continuous weather information from the nearest National Weather Service office. NWR broadcasts official warnings, watches, forecasts and other hazard information 24 hours a day, 7 days a week. It also broadcasts alerts of non-weather emergencies such as national security, natural, environmental, and public safety through the Emergency Alert System. Local Weather RadioThere is a local NOAA Weather Transmitter, WXK‑97, in Sudlersville, MD operating on a frequency of 162.500 MHz
Queen Anne’s County Alerts
You can get alerted about emergencies and other important community news by signing up for the QAC Emergency Alert Program (click button below). This system provides you with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons and evacuations of buildings or neighborhoods. You will receive time-sensitive messages wherever you specify, such as your home, mobile or business phones, email address, text messages and more. You pick where, you pick how.
Sign up or set preferences for alert notifications
CERT SIZEUP
Sizeup is a continual process that enables professional responders to make decisions and respond appropriately in the areas of greatest need. CERT sizeup consists of 9 steps and should be used in any emergency situation.
CERT SIZEUP STEPS
The 9 steps of CERT sizeup are:
  1. Gather facts. What has happened? How many people appear to be involved? What is the current situation?
  2. Assess and communicate the damage. Try to determine what has happened, what is happening now, and how bad things can really get.
  3. Consider probabilities. What is likely to happen? What could happen through cascading events?
  4. Assess your own situation. Are you in immediate danger? Have you been trained to handle the situation? Do you have the equipment that you need?
  5. Establish priorities. Are lives at risk? Can you help? Remember, life safety is the first priority!
  6. Make decisions. Base your decisions on the answers to Steps 1 through 5 and in accordance with the priorities that you established.
  7. Develop a plan of action. Develop a plan that will help you accomplish your priorities. Simple plans may be verbal, but more complex plans should always be written.
  8. Take action. Execute your plan, documenting deviations and status changes so that you can report the situation accurately to first responders.
  9. Evaluate progress. At intervals, evaluate your progress in accomplishing the objectives in the plan of action to determine what is working and what changes you may have to make to stabilize the situation.
Sizeup Flow Chart

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